Your right of return or cancellation


You can cancel your order or any items on your order any time prior to the despatch of your item(s) (all items usually despatched within 1 working day).

You can return item(s)* to us for a refund or exchange. If you wish to return your item(s)* please email us at support@itsawot.com heading your email with your order number and the word "Return" within 30 days of your purchase, any return requests made after the 30 days may be refused. You should take care of the item as we may not be able to give you a full refund if the value of the item is reduced as a result of your actions. Please return the item to us as soon as possible after giving us notification of your return, ensuring it is unused and in it's original packaging together with the delivery note. Once the item has been returned and we have inspected the item for damages you will be issued a refund for the cost of the returned goods (excluding any additional charges for Next Day Delivery). In the event of the item not arriving in a resaleable condition we reserve the right to deduct a fee from your refund to cover the cost of any loss. The company does not pay returns postage. Returned parcels remain the customer's responsibility until safely received by us. For more information regarding any returns please use our contact form.

*PLEASE NOTE - This excludes any personalised items, items that are made to order and any items with the packaging seal broken that are covered under our hygiene guidlines. It will be stated on the product page if the item is not covered by our standard return policy.

Should you be unhappy with your purchase please notify us via email and return the item to:-

itsawot.com C/O P.P.P. Ltd

Unit 21, The Vangurds,                                                                                                                                                                                                                         Vanguard Way,                                                                                                                                                                                                                             Shoeburryness,                                                                                                                                                                                                                                 ESSEX,                                                                                                                                                                                                                                            SS3 9QJ

For more details on the terms & conditions of the returns policy please see our full t's & c's here - http://itsawot.com/terms-of-use/#