WHO WE ARE
Any personal information provided to or gathered by Itsawot.com is controlled by Itsawot.com ("Itsawot", "We", "Us”), a company registered in England and Wales (Company No. 03470077), with a registered office at
146 New London Road, Chelmsford, Essex, CM2 0AW.
WHAT INFORMATION WE COLLECT
When you place an Order or otherwise interact with the Itsawot.com Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
An example of how information may be collected by us:
• Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; entering competitions; accessing your account; querying order status; or by submitting text/photo/video reviews of us and our products.
HOW WE USE THIS INFORMATION
Information is kept securely in accordance with our internal security policy and may be used to:
a. Process and deliver your Order.
b. Provide Customer Support services to you;
c. Provide you with an up to date, efficient, and reliable service;
d. Help prevent fraud (eg. we may check payment card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
e. Verify your age, in the event you are purchasing age-restricted products such as bladed items or alcohol;
f. Open and run your Itsawot customer account;
g. Provide a more personal shopping experience.
By making an Order and/or submitting your data to us you agree to this use.
Your safety is guaranteed because Itsawot.com uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
WHO ELSE MAY SEE YOUR DATA
In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail and My Hermes plus their affiliates.
If you order personalised products which are made to order based on information that you provide, then we will need to provide this information (including delivery details) to our manufacturers for the purpose of creating the personalised product to your specification.
CUSTOMER SERVICE CONTACT
You may resolve any issues that concern your interaction with Itsawot.com by:
• Email firstname.lastname@example.org
• Post at Itsawot.com Unit 21 The Vanguards, Vanguard Way, Shoeburyness, Essex, SS3 9QJ.